Delivery methods
In Ukraine:
- Nova Poshta - by courier to your address
- Nova Poshta - branch or post office
The cost of delivery is according to the carrier's tariffs.
A 0.01 UAH domestic shipping option is available when buying items worth more than 2,500 UAH with a single purchase.
International delivery.
We deliver by Nova Poshta to the following countries with flat shipping rates (in UAH or equivalent):
Poland - 400 UAH to branch, 500 UAH home delivery
Spain - 1,050 UAH to branch, 1,150 UAH home delivery
Hungary, Lithuania, Romania, Slovakia, Czechia, Germany - 550 UAH to branch, 650 UAH home delivery
Estonia, Italy, Latvia, United Kingdom - 950 UAH to branch, 1,050 UAH home delivery
Belgium, France, Ireland, Netherlands, Portugal, Bulgaria, Croatia, Luxembourg, Slovenia, Greece, Austria, Denmark, Finland, Sweden - 1,600 UAH
Canada, USA - 1,150 UAH
Duties and taxes
International shipments are shipped on a DDU (Delivery Without Duty) basis and may be subject to duties and taxes. The prices of goods on the website do not include taxes and other fees that you may need to pay before receiving the package.
Processing time
2-3 working days for products in stock (for orders placed during the sales period, the delivery time may be extended).
5-7 days for goods made to order and pre-order items.
Order tracking
After placing the order on the site, we will send you an email with all the details. Once your order has shipped, you will receive an email with a tracking number.
Depending on your location and the shipping method you choose, your package will arrive within 2-7 business days. We always aim to deliver your package within the specified time, but sometimes there may be delays due to customs clearance or other reasons beyond our control.
Returns
The product for exchange/return is sent packaged so that the product is not damaged during transportation within 14 days from the moment of receipt of the product.
Exchanges/returns are at the buyer's expense, with all packaging included. Products must have a commercial appearance and be free of signs of use (smell, dents, stains, washing). Otherwise, the product cannot be exchanged or returned.
Refunds are made to a bank card within 7 banking days.
In the case of using the "free delivery" promotion, the refund is made after deducting the cost of delivery.
Customer support
Still have questions? We're happy to help! Please email us at info@queenfluence.com.ua and we will get back to you within 24 hours.