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faq

Everything you need to know about shopping with Queenfluence — from sizing and shipping to care and returns. Can't find your answer? We're always happy to help via email or Instagram.

About the Brand

What is Queenfluence?

Queenfluence is a Ukrainian clothing brand founded in 2019 by Yuliia and Hahik. We design and manufacture bodysuits, dresses, tops, skirts, pants, swimwear and accessories at our own production facility in Kharkiv, Ukraine. Every piece combines high-tech production, quality fabrics and a focus on comfort.

Where are Queenfluence garments made?

All our clothes are designed and made in-house at our facility in Kharkiv, Ukraine. We control every step — from fabric selection and pattern-making to sewing and quality checks.

What fabrics does Queenfluence use?

We work with a range of high-quality fabrics depending on the collection: soft knit jersey, stretch mesh, viscose, Tencel, cotton blends, and swimwear-specific fabrics. Every material is selected for comfort, durability and a premium hand-feel. Detailed composition is listed on each product page.

How often do you release new collections?

We drop new mini collections every 2–3 weeks, so there's always something fresh. Follow us on Instagram @queenfluence to be the first to know.

Sizing & Fit

How do I find my size at Queenfluence?

Visit our Size Guide page where you can use the interactive size calculator — select your garment category (tops, bodysuits/dresses, or bottoms), enter your measurements, and get a personalised recommendation. You can also refer to our standard size chart with EU sizing (XS–L).

Does Queenfluence clothing run true to size?

Our sizing follows EU standards. Our fabrics are mostly stretchy and designed for a close, comfortable fit. If you're between two sizes, we recommend choosing the larger one for a more relaxed fit, or the smaller one for a more sculpted look. If in doubt — message us and we'll help you choose.

What if my size is currently out of stock?

Please contact us via Instagram Direct or email at info@queenfluence.com.ua — we may be able to produce the item in your size as part of our next production run.

Can I wear Queenfluence bodysuits during pregnancy?

Yes! Our fabrics are stretchy and comfortable. We recommend going 1–2 sizes up from your usual size. Use the "Shopping for a baby bump" toggle in our size calculator for an adjusted recommendation.

Orders & Payment

What payment methods does Queenfluence accept?

We accept Visa, Mastercard, Apple Pay, Google Pay and bank transfers. All transactions are secure and SSL-encrypted.

Do you offer a prepayment option?

For orders within Ukraine, you can choose between full payment or a prepayment of 200 UAH — the remaining balance is paid upon delivery at Nova Post.
Please note that Nova Post charges a cash-on-delivery fee: 20 UAH + 2% of the remaining amount. Full payment at checkout avoids this fee.

International orders, local pickup and Kyiv taxi delivery require full payment only.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible via Instagram Direct or email at info@queenfluence.com.ua. If the order hasn't been shipped yet, we'll do our best to accommodate changes. Once shipped, modifications are no longer possible, but you can use our return and exchange process.

Do prices on the website include taxes?

Prices on our website do not include customs duties or local taxes for international orders. These may be charged by your local customs authority upon delivery. For orders within Ukraine, all prices are final.

Shipping & Delivery

Do you ship internationally?

Yes, we ship to over 25 countries via Nova Post International, including all of the EU, the UK, USA, Canada and Australia. See our Delivery page for the full list and rates.

How long does delivery take?

Within Ukraine: 2–3 working days for items in stock. International: 3–14 business days depending on the destination. Pre-order items require an additional 5–7 days for production. During sales periods, processing time may be extended.

How can I track my order?

After your order ships, you'll receive an email with a tracking number. You can use it on the Nova Post website or app to follow your package in real time.

Who pays customs duties for international orders?

International shipments are sent on a DDU (Delivery Duty Unpaid) basis. Any customs duties or import taxes are the responsibility of the recipient and are determined by local regulations. We recommend checking with your local customs office before ordering.

Returns & Exchanges

What is your return policy?

Items can be returned or exchanged within 14 days of receipt, provided they are unworn, unwashed, in original packaging and in sellable condition. Before sending an item back, please notify us via Instagram Direct or email — we'll provide instructions. Returns and exchanges are at the buyer's expense. Please note: swimwear is subject to a different return policy — see details below.

Can I return swimwear?

In accordance with Ukrainian law (Resolution No. 172 of the Cabinet of Ministers of Ukraine), swimwear cannot be returned or exchanged, except in cases of manufacturing defects or if the parcel is refused during fitting at the post office.

Can I return sale items?

Yes, sale items follow the same return policy as full-price items — within 14 days, unworn and in original condition.

How long does a refund take?

Refunds are issued to the original payment method within 7 banking days from the date we receive the returned item. If you used a "Free Shipping" promotion, the actual shipping cost may be deducted from the refund. If a free gift was included with your order, it must be returned together with the item.

Garment Care

How should I care for Queenfluence garments?

Care instructions vary by fabric type and are included with every garment. As a general rule: wash at 30°C or below, use gentle detergent without bleach, lay flat to dry in the shade, and avoid tumble drying. For specific care by fabric type, check the care label on your garment or visit the product page.

Does Queenfluence clothing require dry cleaning?

No. All our garments are designed for easy home care — gentle machine wash or hand wash depending on the fabric. We actually recommend against dry cleaning for most of our items.

How do I care for items with decorative elements like rhinestones or feathers?

Items with rhinestones should be hand washed only — do not iron, as heat may loosen or damage the stones. For items with detachable feathers, remove the feathers before washing and do not get them wet. You can fluff feathers with a hairdryer on a cool setting. For mesh items with feathers, hand wash the garment gently and iron only the knit areas if needed, avoiding the mesh.

Can I steam garments with decorative elements?

You can steam knit and viscose garments safely. However, avoid steaming directly on rhinestones, mesh or feathered areas — the heat and moisture can cause damage. If the garment is a mix of fabrics, steam only the parts that can handle it.

Styling & Occasions

What occasions are Queenfluence garments suitable for?

Our collections are designed to be versatile. Bodysuits and tops work for everyday styling, date nights and cocktail parties. Mesh and sheer pieces from our SHEER MODE collection are perfect for evening events, parties and photoshoots. Our Soft Touch knitwear is ideal for relaxed day-to-day looks. Many of our pieces transition seamlessly from day to night with the right accessories.

Can I wear Queenfluence for a wedding, prom or as a bridesmaid?

Absolutely. Our dresses, bodysuits with skirts and mesh pieces are popular choices for bridesmaids, prom nights, wedding guests and special celebrations. For help with styling or coordinating a group look, reach out to us on Instagram — we love helping with that.

Do you have a loyalty program?

Yes! Join Queen's Club and earn discounts every time you shop: Silver — 7% off, Gold — 10% off, Platinum — 15% off. Visit our Loyalty Program page for details on how to level up.

Still have questions?

Email us

info@queenfluence.com.ua — we usually reply within 24 hours.

DM on Instagram

Message @queenfluence for quick help with sizing, orders or styling advice.

Size help

Not sure about your size? Try our interactive size calculator — it only takes a minute.

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